CSFP Program Manager

OUR EXCITING OPPORTUNITY

Community Action Partnership of Orange County has an exciting opportunity for a

CSFP Program Manager

The Commodity Supplemental Food Program (CSFP) Manager will lead and manage CSFP staff, including operational and administrative duties, necessary for CSFP compliance and distribution of food to eligible participants; playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. It’s leadership with a cause and the rewards are immeasurable!

WHAT YOU WILL ACCOMPLISH IN THIS ROLE

Under the direction of the CSFP Senior Program Manager, the CSFP Manager will plan, direct and coordinate activities for one-third of CSFP distribution sites while ensuring compliance with CSFP and ensure CAP OC objectives are accomplished within the prescribed time frame. It is desirable that the selected CSFP Manager candidate be bi-lingual in Spanish or Vietnamese.

This position will work in-office for the entire work week/remote or a hybrid schedule is not available. This position also requires working rotating Saturdays.

The annual salary for this position is $70,304 to $81,000.

ROLES AND RESPONSIBILITIES

• Manage and coordinate the scheduling and activities for one-third of the CSFP distribution sites on a daily, weekly and monthly basis; monitor number of food boxes distributed to meet quarterly and yearly distribution goals.
• Manage, assist and support the work performed by Eligibility Technicians including field work, client certification, telephone coverage, filing, data entry and program outreach.
• Research and recommend potential distribution sites to the Senior Manager CSFP.
• Reconcile the number of food boxes distributed daily. Calculate food usage and complete all other computations necessary in preparing the monthly inventory report.
• Complete managerial administrative duties including monitoring budget(s), producing, completing and submitting reports.
• Monitor and evaluate daily activities to ensure program objectives are being met and recommend necessary changes or modifications.
• Work collaboratively with other managers in preparing the monthly calendar and schedule for staff and volunteers.
• Lead the selection, printing and distribution of nutrition education materials.
• Work with a variety of partners and resources, and act as a representative of CAP OC for the community support programs.
• Other duties as assigned.

MANAGEMENT ROLES AND RESPONSIBILITIES:

• Manage, motivate and evaluate the performance of direct reporting CSFP Eligibility Technicians by utilizing EPIC values.
• Manage the daily workflow of direct reporting CSFP Eligibility Technicians, scheduling of staff to ensure daily goals and job duties are accomplished, ensure all safety procedures are followed.
• Direct the interview, selection and training process for new members of direct reporting staff.
• Coordinate training programs for new staff and identify training needs for current staff.
• Perform constructive and timely performance evaluations on direct reporting CSFP Eligibility Technicians.
• Ensure direct staff is following all CAP OC policies, procedures and guidelines.
• Perform approval process of timecards, vacation and sick hours within approval process timeline.
• Handle discipline and termination of Eligibility Technicians with support of People and Culture, Senior Manager CSFP and Food Bank Director.
• Other duties as assigned.

THE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN

• Possessing strong interpersonal and customer service skills with staff, volunteers, and participants.
• Effective leadership skills that will result in meeting all departmental and CAP OC goals, development of an EPIC staff, and meeting CAP OC initiatives.
• Strong time management skills, working effectively within demanding time constraints.
• Communication proficiency with all levels of staff, management, participants and partners. Communication proficiency desired in English/Vietnamese or English/Spanish.
• Problem solving/analysis in order to resolve short-term problems and possible looming problems.
• Understanding and applying program rules, regulations and procedures, and a familiarity of laws and regulations governing county, state and federal funded programs.

IDEAL CANDIDATE MUST BE

• Customer service focus: Establish rapport with staff, service agencies, churches, commercial residences and participants from culturally diverse backgrounds.
• Ethically Focused: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization.
• Inclusive: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of CAP OC.
• Creative/Innovative: Develop new and unique ways to improve the standing of the department and to create new opportunities.
• Collaborative: Work collaboratively in a team environment both internally and externally with the capability to negotiate success outcomes for all parties.
• Planning/Organization: Consistently demonstrate planning, organizational, execution and delivery skills for projects, events and reports to be delivered on time, within budget and achieving intended results.
• Language skilled: Demonstrate verbal, reading and written fluency in English, with desirable ability in Spanish or Vietnamese.
• Mathematical: Write, compose, and complete mathematical calculations correctly and in a timely manner. Compose and compile numbers, statistical data, and obtain other information for forms, reports and presentations.
• Computer literate: Competently use the Internet, Web based databases, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook and Teams) and other applications via a desktop and/or laptop computer, PC Tablet and/or Notebook, or I-Pad. Competently use a camera, printer, projector, copier, Smart cell phone and/or other electronic devices. Experience with virtual communication platforms. Use a variety of computer databases to ensure that client records, statistics and reports are completed.