Customer Advocate (Email Support-Work From Home)

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Customer Advocate is to provide solutions to clients concerns raised with clear and timely communication. CAs are skilled subject matter experts with which customers can rely on for answers. They are the first contact of clients for inquiries & concerns.

TASKS:

• Goal is to make clients experts of Sprout products by educating them through any type of customer engagement.
• Collaborate with different resources and teams in Sprout to solve client issues
• Follow a methodical escalation process.
• Work closely with both clients and the Sprout team to identify needs and provide solutions, and ensure that the clients are updated timely and accurately.

• Have scheduled calls to clients as needed.
• Help clients become experts by contributing to the product Knowledge Base.

QUALIFICATIONS | COMPETENCIES:

• A team-player attitude is essential.
• Has to be solutions driven and creative problem solver
• Customer Support experience is not required but preferred.
• Preferably with HR/Payroll experience
• At least 1 year experience in Philippine payroll.
• Rockstar Customer Service skills
• Ability to multitask, prioritize, and manage time effectively
• Has a methodical approach in explaining processes
• Good listening and comprehension skills.
• Resourceful and creative problem solver
• Good collaboration skills and a team-player attitude.