Customer Business Manager, E-Commerce Channel

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At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe.

Each day, we're proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone's® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi's®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values: Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued. Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Manager, Customer Business – E-Commerce. This position is remote.

The Manager, Customer Business – E-Commerce is responsible for defining and executing strategies that maximize the growth and profitability of the e-commerce channel, with a primary focus on pure player retailers such as Amazon Fresh, FreshDirect, and other emerging digital customers. This role drives the strategic development, commercialization, and execution of the Yogurt business across e-commerce platforms while ensuring alignment with company objectives and customer priorities. The position partners closely with internal cross-functional teams and external customer stakeholders to accelerate sustainable growth, optimize customer relationships, and deliver best-in-class digital execution.

From your EXPERTISE to ours

• Lead the e-commerce strategy for key pure player customers by aligning customer needs with Lactalis business priorities to drive profitable growth and market share expansion.
• Develop and execute customer business plans, including pricing, trade investment, promotional strategies, merchandising calendars, assortment decisions, and distribution plans.
• Identify and pursue growth opportunities within existing and emerging pure player accounts to generate incremental revenue and strengthen the company’s competitive position.
• Drive category leadership initiatives with key customers to influence assortment, merchandising, digital shelf execution, and promotional strategies.
• Own customer account performance, including P&L management, trade spending, revenue growth, and achievement of financial objectives.
• Build and maintain strong customer relationships through regular business reviews, presentations, strategic planning sessions, and industry engagement.
• Conduct digital audits to evaluate product content, search visibility, assortment availability, promotional execution, and overall customer performance.
• Partner with Omnichannel, Marketing, and Shopper Marketing teams to enhance online visibility, optimize product content, and leverage digital tools that improve conversion and consumer engagement.
• Lead commercialization efforts for innovation and private label opportunities by aligning customer needs, category trends, and business objectives.
• Develop fact-based sales presentations and perform ROI analyses to generate actionable insights regarding brand performance, category dynamics, and customer opportunities.
• Partner closely with Demand Planning to improve forecast accuracy, align promotional activities, manage risks and opportunities, and support inventory planning.
• Collaborate with Customer Service, Supply Chain, and Accounts Receivable teams to address shortages, improve fill rates, minimize invalid deductions, and accelerate recovery of customer claims.
• Manage operational execution activities including product setup, promotional activation, coupon administration, and other customer-facing deliverables without broker support.
• Utilize syndicated and customer-specific data sources to identify trends, evaluate promotional effectiveness, and support strategic decision-making.
• Serve as a subject matter expert within the e-commerce channel by sharing insights, market trends, and best practices that support broader business growth.

Work Conditions

• Travel may be required up to 25%.
• Extended hours may be necessary based on business and project requirements.
• This position follows the company’s Hybrid Work Policy, which currently includes three days per week in the office and two days per week working remotely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.