Customer Care Billing Analyst

The ideal candidate should have experience with Processing Green Power Connection customer applications as well as resolving both complex and routine issues for Green Power Connection (GPC) customers. Interacts directly with GPC customers to assess and address their needs and expectations. Provides guidance to internal and external customers and ensures compliance with Net Energy Metering application regulations. Acts as a liaison and is responsible for developing and maintaining productive relationships with various contractors and internal stakeholders.

The following skills are required:

· Bachelor’s degree in Business Administration, Economics, Marketing or related field OR the equivalent combination of formal education, training and/or experience.

· Experience demonstrating skill providing customer service to include:

· Investigating, resolving and following up on customer complaints and inquiries;

· Using a customer information system to review rates, service usage and basic credit and billing procedures; and,

· Conducting analyses related to customer inquiries and complaints (for example, analyzing billing histories and adjustments, computing daily averages, percentage increases/decreases in usage, and calculating fractions and decimals).

· Knowledge of Utility Distribution Grid Interconnections, net energy metering, solar, renewable energy

· Experience demonstrating skill building and maintaining professional relationships.

· Experience demonstrating skill using PC-based word processing, spreadsheet, database, presentation, and e-mail software and the Internet to perform work functions.

Preferred:

· Knowledge of regulatory issues affecting interconnection and metering legislation.

· Experience demonstrating skill identifying trends/metrics and/or recommending best practices for policies and procedures.

· Working knowledge and understanding of how to ensure compliance with interconnection regulations.

· Experience demonstrating skill using Utility or Industry Customer Billing Systems.

Bachelor’s degree in Business Administration, Economics, Marketing or related field OR the equivalent combination of formal education, training and/or experience.

Jashmi Ahamadi

408-329-9351