Customer Care Delegate

We’re hiring | Customer care delegate specialist

Location: Downtown, Cairo, Egypt

Limitless Care is looking for a customer care delegate to join our team and ensure our customers' needs are met with exceptional speed and accuracy.

Role overview:

You will represent Limitless Care, ensuring our customers' needs are met with exceptional speed and accuracy. Your focus will be on providing high-quality transactional support, resolving immediate issues, and consistently delivering on our brand promise to every member of our community.

Key responsibilities:

• Inquiry management: Handle daily customer interactions across multiple channels (phone, email, chat) with a focus on first contact resolution.
• Problem diagnosis: Analyze customer issues to identify root causes and provide tailored solutions.
• Data entry: Update and maintain accurate customer records and interaction logs in the CRM.
• Standard escalations: Recognize when an issue falls outside of standard policy and escalate it to the appropriate department.
• Product knowledge: Maintain up-to-date knowledge of all company products, services, and promotions.

Requirements

• Fresh graduates or at least 1 year of experience at TPA
• Exceptional communication skills with an empathetic "customer-first" mindset
• Ability to work accurately under pressure in a fast-paced environment
• Strong organizational skills and experience with CRM tools
• A proactive approach to problem-solving