Customer Care Executive

We are looking to hire a "Customer Care Executive" for a client company in Colombo.

Qualifications:

• Have to be between 20 - 30 years of age.
• Should possess GCE O/L, and GCE A/L qualifications.
• Prior work experience in a similar related position will be an asset.
• Excellent communication skills in English (written and spoken) are essential.
• Should have a pleasant, warm, and outgoing personality.
• Reasonable computer skills, especially in MS Office.
• Should be willing to work on a roster basis and on holidays.

Responsibilities:

• Responsible for enhancing aspects of the Mall Customer experience and submitting timely reports to the Management.
• Required to monitor all areas of the Mall to ensure international standards of services and assets are maintained.
• Efficiently manage the Customer Service Desk and handle customer issues such as queries, complaints, and comments professionally and courteously.
• Coordinate with relevant stakeholders to ensure Mall operations run smoothly.

If you are interested, please send your CV to [email protected] or apply below.