Customer Care Professional - Soft Sales
Customer Care Professional - Soft Sales
Reports to: Director of Staffing Operations
Supervises: N/A
Summary Statement: The Customer Care Professional supports a remote contact center environment by responding to inquiries, resolving issues, and educating customers across multiple communication channels.
Essential Job Functions
- Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
- Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
- Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
- Build and maintain positive relationships with customers to foster repeat business.
- Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
- Maintain accurate records of customer interactions and follow-up actions in the CRM system.
- Adhere to company policies, procedures, and performance standards.
- Collaborate with team members to improve processes and contribute to a positive work environment.
Marginal Job Functions
- Assist other personnel as time and knowledge permit.
- Participate in training and meetings as requested.
- Perform other duties as assigned.