Customer Care Professional TAF Surge

Qualifications

Education:

• High school diploma, GED, or equivalent required.
• Associate or Bachelor degree preferred.
• Comfort using basic computer systems and Microsoft applications

Preferred Experience:

• Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields
• Call center or customer service experience preferred

Demonstrated Knowledge and Skills:

Required:

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to remain calm and courteous, even with frustrated or confused callers
• Strong problem-solving abilities
• Typing 35+ WPM

Preferred:

• Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
• Bilingual (English/Spanish) helpful

Physical Demands:

• Prolonged sitting and standing for extensive periods.
• Frequent computer, keyboard, telephone, and other office equipment operations.

Requirements:

• Must pass Level II background check.