Customer Care Representative

As part of our continued growth and commitment to excellence, we’re looking for motivated individuals to join our expanding team. This is a unique opportunity to be part of something new while contributing to A2LA’s long-standing mission of promoting quality and safety. If you’re seeking a meaningful role in a collaborative environment, we’d love to hear from you!

Organization Overview

A2LA is a non-profit, public service membership organization offering compliance and accreditation services to organizations all over the world. A2LA is dedicated to formally recognizing testing, calibration and other laboratories and related organizations for their quality and technical competency with a variety of international standards (ISO/IEC 17025, ISO 15189, etc.), federal requirements (FDA, GLP, FCC, etc.), state (cannabis, etc.), and local requirements (water testing, etc.).

Whether it is the clean air that you breathe, the water you drink or the vehicle you drive, A2LA helps make the world a better, safer place by working to ensure that organizations are releasing products and services that are meeting testing and quality standards. Detailed information about our services can be found on our website at .

The Role

The Customer Care Representative is responsible for collaborating with the Business Development and Accreditation Services to provide excellent, proactive customer service.

About You

You are a big-picture thinker who is passionate about the customer experience and the industries we serve. You can maintain a positive attitude, express empathy, and practice active listening. You’re someone who embraced change, demonstrated patience, and offers solutions.