Customer Care Representative

Functional Roles and Responsibilities

• Welcome customers courteously, answer phones efficiently, and provide necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.

• Participate in telemarketing activities during campaigns.

• Provide efficient and courteous handling of current customers over the phone, including providing necessary information, service booking, and guidance.

• Offer an efficient and courteous welcome to service customers by arranging seating and keeping them comfortable until attended to by the Service Advisor.

• Direct customers to the relevant advisor who will assist them.

• Call customers to obtain feedback on their visits to the ATM.

• Arrange for customers to be attended to promptly to reduce waiting time and enhance customer satisfaction.

• Support the reception in managing courtesy vehicles.

• Ensure cleanliness and hygiene are maintained in the reception area, and essential housekeeping standards are adhered to, representing an appropriate corporate image.

Education / Certification and Continued Education

• High school certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills or certification is an advantage

• Exposure to a multicultural environment

• Well-groomed with a pleasant personality

• Excellent communication skills