Customer Care Representative with German (F/M)
WE RECRUIT FOR:
An international industrial company that develops innovative electrical solutions used by businesses around the world.
We are currently looking for a Customer Care Representative with German to join an international Customer Care organization supporting customers across the DACH region. This is a customer-facing role combining customer service, order management and close cooperation with Sales, Logistics, Finance and Supply Chain teams
Our client offers:
- Stable employment in an international organization
- Hybrid working model: 4 days from the office + 1 day from home
- Comprehensive onboarding, including technical product training
- Private healthcare
- Lunch card
- Employee Assistance Program
- Employee Stock Purchase Plan
- Internal and external training opportunities
- Funding for further education
- Language courses funded at 100%
- Opportunity to work in a multicultural environment and develop within an international organization
- 3-5 years of experience in B2B Customer Service / Customer Care / Order Management or a similar role
- Professional experience in an international environment
- Fluent German – mandatory
- Good command of English
- Experience working with ERP and/or CRM systems
- Strong customer orientation and excellent communication skills
- Ability to work with multiple stakeholders across different functions and countries
- Strong organizational skills, attention to detail and ability to manage deadlines
- Proactive, solution-oriented approach
- Experience in an industrial or manufacturing environment will be an advantage, but candidates from BPO, shared services or consulting environments are also welcome