Customer CARE Service Technician

Job Description:

This role involves maintaining and servicing equipment at customer locations, ensuring optimal performance and customer satisfaction. The Field Service Technician will be responsible for troubleshooting, repairing, and providing excellent customer service while adhering to safety standards.

Core Responsibility:

• Perform routine maintenance and repairs on low voltage and high voltage equipment.
• Troubleshoot mechanical issues using hand tools, impacts and drill.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Provide exceptional customer service by addressing client concerns and ensuring their needs are met.
• Collaborate with team members to improve service delivery processes and enhance overall efficiency.
• Adhere to safety protocols while working in industrial environments.