Customer Care Specialist
1. ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ง๐ญ๐๐ซ๐๐๐ญ๐ข๐จ๐ง:
- Handle inbound and outbound calls to assist customers with appointments, inquiries, and follow-ups.
- Greet and assist walk-in clients, ensuring they feel welcome and attended to.
- Provide accurate information about hearing services, products, and promotions.
2. ๐๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐๐ง๐ญ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ:
- Schedule, reschedule, and confirm appointments for hearing assessments and fittings.
- Coordinate with audiologists and other staff to ensure smooth workflow and optimal appointment scheduling.
3. ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐๐จ๐ซ๐๐ฌ:
- Maintain and update customer records with accurate and relevant information.
- Ensure confidentiality and security of all customer data.
4. ๐๐ข๐ฅ๐ฅ๐ข๐ง๐ ๐๐ง๐ ๐๐๐ฒ๐ฆ๐๐ง๐ญ๐ฌ:
- Process payments for services and products, ensuring accuracy and efficiency.
- Address billing inquiries and resolve any discrepancies.
5. ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ:
- Assist customers with troubleshooting hearing aid issues and provide basic maintenance tips.
- Handle customer complaints and escalate issues to the appropriate department when necessary.
6. ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง
- Manage clinic emails, Whats App messages, and other communications to customers regarding appointments, promotions, and follow-ups.
- Assist in distributing marketing materials and promotional content.
7. ๐๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ฏ๐ ๐๐๐ฌ๐ค๐ฌ
- Manage inventory of the clinic.
- Ensure the reception area is tidy and well-organized.
- Perform general office duties such as filing, scanning, and copying documents.
Requirement:
1. Fluent in Mandarin & English.
2. O / A level, Diploma or equivalent.
3. IT Savvy and able to use Apps on Computer and Mobile