Customer Care Specialist

Customer Care Specialist

Location: Ward Hill, MA
Schedule: Monday–Friday | 8:30 AM – 5:00 PM
Reports To: Customer Care Manager

Spruce Environmental Technologies

At Spruce Environmental Technologies, we are committed to improving indoor air quality and creating healthier environments through innovative products and solutions. Our success is built on strong customer relationships, operational excellence, and a team-oriented culture.

We are seeking a Customer Care Specialist who enjoys helping customers, solving problems, and working in a fast-paced environment. This role serves as a key point of contact for customers, contractors, and internal departments, ensuring orders, inquiries, and service requests are handled accurately and professionally.

The ideal candidate is customer-focused, detail-oriented, and thrives in a high-volume environment. They are comfortable multitasking, communicating with a variety of stakeholders, and working collaboratively across departments to deliver an exceptional customer experience.

At Spruce, you’ll join a supportive team where your contributions directly impact customer satisfaction and the overall success of the business

Learn more about our brands and who we are:

What You’ll Do

As a Customer Care Specialist, you’ll serve as a primary point of contact for customers, contractors, and internal teams, ensuring orders and customer requests are handled accurately and efficiently.

Key Responsibilities

• Manage inbound customer inquiries via phone, email, and online platforms
• Process customer orders and maintain order accuracy through our ERP system
• Assist customers with:
  • Order placement and order status
  • Shipping and delivery questions
  • Product information and recommendations
  • Returns, RMAs, and warranty-related requests
  • Payment and account inquiries
• Coordinate and track product returns and replacement shipments
• Enter and maintain accurate customer and order information
• Collaborate with Sales, Operations, Shipping, and other departments to resolve customer concerns
• Support e-commerce and website order activity
• Document customer interactions and resolutions in company systems
• Identify opportunities to improve customer experience and internal processes