Customer Center Operations Manager
You manage and support customer centers and outsourced providers, operate consultation systems and user accounts and permissions, manage operational data and metrics, support administrative work involving operating costs and contracts, respond to operational issues and escalated inquiries, maintain customer-service evaluation materials, and support customer experience improvements.
Responsibilities
- Manage and support customer centers and outsourced providers
- Operate consultation systems and manage accounts and permissions
- Manage customer center operational data and metrics
- Support administrative work involving operating costs and contracts
- Support responses to customer center operational issues and escalated inquiries
- Manage operational materials and evidence for customer-service evaluations
- Support consultation operations and customer experience improvements
Requirements
- At least one year of relevant experience
- Communication and collaboration skills
- Document preparation and data management ability
- Adaptability to new systems and tasks
- Interest in customer center or operations work
- Customer center or customer experience operations experience
- Outsourced customer center operations or partner management experience
- Consultation system or CRM operations experience
- Operations metrics management and report writing experience
- Proficiency with MS Office, Excel, and PowerPoint
Benefits
- Overtime pay calculated by the minute
- Flexible work hours
- Welfare points
- Transportation support for nighttime and holiday work
- Breakfast, lunch, and dinner
- Unlimited snacks and beverages
- Housing support for home purchase, lease interest, or rent
- Childcare cost support
- Holiday and Parents' Day gifts
- Premium health screenings for employees and family members
- Group accident insurance
- Internal club activity support
- Resort and condominium accommodation support