Customer Insights Analyst

Cleaver Brooks is looking for a Customer Insights Analyst to join our team in Thomasville, GA. The Customer Insights Analyst is responsible for collecting and correlating data from Power Up, IFS, CRM and other sources as required to create analytics that provide insight into team performance, product and production KPI’s, and customer experience. Use warranty data to create reports and analytics to identify warranty and quality risk. Prepare reports and Power Point presentations to review collected data with the Customer Care and Executive teams. and assist in root cause evaluation. Clarifies incorrect and/or missing information as needed.