Customer Manager
Job Description
Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.
Customer Manager (Bangkok Head Office, Thailand)
Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.
About You
In one of our engineering roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. Job responsibilities include:
Job Summary
The Key Account Manager is responsible for driving sales growth, profitability, and market share within assigned specialty channels, including CFW, OFM, HomePro, and CRC. This role develops and executes account strategies, manages customer relationships, leads business planning activities, and collaborates cross-functionally to achieve sales and financial objectives.
Key Responsibilities:
Sales & Business Development
Develop and implement sales strategies for assigned specialty channels to drive revenue growth and maximize market opportunities.
Deliver sales targets, revenue goals, and gross profit objectives in line with company expectations.
Identify growth opportunities through assortment expansion, distribution improvement, and promotional activities.
Analyze sales, margins, and promotional effectiveness to improve financial performance.
Analyze market trends, competitor activities, and shopper insights to identify risks and opportunities.
Account Planning & Management
Lead the development and execution of annual customer business plans, and business review.
Plan and execute customer-specific promotions, in-store activations, and new product launches.
Customer Relationship Management
Build, maintain, and strengthen long-term relationships with key customers and decision-makers.
Act as the primary point of contact for assigned accounts, ensuring high customer satisfaction and effective issue resolution.
Financial & Budget Management
Negotiate annual trade agreements, promotional plans, pricing strategies, and commercial terms with customers.
Prepare and manage sales budgets, trade spending, and account investments.
Cross-Functional Collaboration
Collaborate closely with Marketing, Supply Chain, Finance teams to ensure seamless execution of business plans.
Coordinate demand forecasts, inventory planning, and promotional activities.
You will be maintaining equipment associated with the production, packaging and distribution of ARBEX products through preventative, predictive and corrective maintenance work. This role is part of ARBEX’s investment in creating new jobs and expanding its capabilities to produce premium [Scott, Kleenex] that are essential to millions of lives around the world, and right here in [location]. We’ll be Unstoppable Together.
To succeed in this role, you will need the following qualifications:
Bachelor’s Degree in Business Administration or any related field.
Highly desirable 3-5 years of relevant experience in Sales/ Key Account Management within well-known multinational or/ and local FMCG.
Consumer/Customer/ Client Understanding.
Good Sales Negotiation and sales analysis.
Able to communicate in English with strong computer literacy.
High passion to work and consistently develop.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
No Relocation:
This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.
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