Customer Operations Specialist Associate

You serve as a point of contact for client inquiries, guide businesses through onboarding and implementation, maintain operational documentation, track metrics, collaborate across teams to resolve issues, analyze customer feedback, and build long-term client relationships.

Responsibilities

• Serve as a point of contact for client inquiries
• Guide businesses through onboarding, setup, and implementation
• Maintain accurate operational documentation
• Track key operational metrics
• Collaborate with sales, technology, and product teams
• Streamline processes and resolve client issues
• Monitor customer feedback and operational trends
• Identify system and process improvements
• Build long-term client relationships

Requirements

• High attention to detail when handling client data and operational documentation
• Comfort working with data and metrics
• Problem-solving skills
• Strong written and verbal communication skills
• Adaptability in a fast-paced environment
• Comfort with cross-timezone collaboration
• Prior internship experience in B2B fintech, payment processing, customer success, or operations is a plus
• Familiarity with CRM or communication tools is a plus
• Advanced Excel or Google Sheets skills are a plus

Benefits

• Competitive performance bonus