Customer Service Administrator II

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Responsible for servicing customers on contractual policy change and disbursement requests; requires knowledge of company products, the ability to interpret policy provisions, and knowledge of administrative procedures; provides back-up support to call center, as needed.

Key Accountabilities

• Responsible for completing semi-routine policy contract changes and disbursements.
• Apply knowledge of products, regulatory requirements and policy provisions in order to research and resolve customer requests and inquiries.
• Enter semi-routine client/customer updates into the appropriate system with moderate supervision.
• May provide back up support to Call Center.
• Collaborates with internal partners to reach resolution

Minimum Requirements

• High School Diploma or GED with 2 – 4 years of related experience.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$22.00 - $31.79 per hour

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.