Customer Service Agent

Duties & Responsibilities

Support fleet services to ensure accuracy, efficiency and cost control.

Greet and maintain a good and professional relationship with customers upon their check-in and check-out.
Ensure high level of customer satisfaction whilst adhering to our service standards.
Manage customer queries and concerns regarding vehicle rental.
Ensure customers have all personal belongings from the vehicle.
Perform fleet inventory on daily basis.
Inspect vehicle before check-outs and upon check-ins to validate operational status.
Assist with fleet specialist for making new vehicles ready to rent: handle spare keys, add documentation to vehicle, assign tag, and complete transactions on rental software.
Assist with the preparation of vehicles for disposal: complete basic condition report checklist, verify equipment and parts such as spare keys are complete, coordinate repairs or maintenance with fleet specialist if required.
Sell additional services that span the whole topic of car rental (incremental sales).
Assist with accident, damage and technical defects reporting.
Perform other job duties as assigned to meet the business needs.

Requirements

• A bachelor’s degree.
• 0 – 3 years of experience.
• Experience in service sector is preferred.
• Basic knowledge of MS Office applications.
• Good operational skills and ability to multi-task.
• Attention to detail and accuracy.
• Very good English verbal and written skills.
• Fluent Arabic verbal and written skills.