Customer Service Agent

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Transcon files and reporting
Ensure accurate and timely client and vendor billing
Ensure delivery of freight and timely clearance when applicable
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with suppliers
Meet compliance at all times?
Network communications, timely responses to emails and requests
Meet KPI standards in accordance with Company policy
Understand customers procedures and maintain updated internal DLSOPs
Meet KPI standards in accordance with the Company’s procedures
Network communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
Knowledge:
Expeditors’ Company Policies and Procedures
Basic local regulatory knowledge for compliance
Global Logistics Industry knowledge

Skills:

Pro-active, strong organizational skills.
Good computer skills (Excel, Word)
Fluent in English
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Positive and willing to help attitude

All your information will be kept confidential according to EEO guidelines.

See also