Customer Service Analyst

ABOUT US

Cerapedics is a global, commercial-stage orthopedics company that is dedicated to redefining the path to bone repair by healing bones faster and at higher rates, so all patients can get back to living their fullest lives. Bone grafts, including Cerapedics’ products, are used in over four million annual spine, orthopedics, trauma, and interventional procedures worldwide. Cerapedics has two drug-device products approved by the FDA powered by Cerapedics’ proprietary P-15 Osteogenic Cell Binding Peptide: PearlMatrix™ Bone Graft for all major lumbar interbody surgical approaches and i-FACTOR® Bone Graft for single-level anterior cervical discectomy and fusion (ACDF) in the cervical spine. Cerapedics is headquartered in Westminster, Colorado.

OVERVIEW

Healing lives through bone repair – this mission is what inspires us every day. If that is inspiring to you as well, consider joining us as a Customer Service Analyst in our Westminster office.

In this role, you will contribute to our mission through serving as a liaison between administrative functions and customer facing interactions with hospitals and distributors. As a Customer Service Analyst working on the Customer Service team, you will be empowered through meaningful work and career development to process all sales orders for a specified Sales Territory and providing support to the U.S. sales team and Cerapedics Customers. A typical day will include- handling requests, resolving order-related issues, and responding to inquiries regarding product and orders.

POSITION OBJECTIVES:

• Process orders in ERP System for an established Sales Area
• Provide internal and external Customers with information and documentation as requested.
• Build productive, collaborative relationships through effective and efficient communications.
• Manage complaints and requests, provide appropriate solutions within the expected timeframe, and follow up to ensure resolution.
• Process orders for Consignment Inventory at Hospital and Distributor locations.
• Manage the Orders for an assigned Sales Area by understanding the Account characteristics and nuances and how that affects Order processing.