Customer Service Assistant

Unicorn MSJ is seeking to recruit a dedicated & passionate Customer Service Assistant for its Customer Service Department.

Key Responsibilities:

• To collect feedback from our customers on our service level and escalate same to the Head of Customer Service for action.
• Respond to customers enquiries and complaints within 2 working days.

• Ensure proper handling of all customer complaints received by conducting investigation as per laid down procedure.

• Ensure accuracy of data entries relating to complaints received and to properly categorise on the system for proper action.
• To send a weekly report of all complaints attended to and their status to direct reporting line.