Customer Service Associate (1 year Contract) #TJTL

Requirements

• Candidates with insurance industry background preferred.

• Customer service or client servicing experience is an advantage.

• Good written and verbal communication skills.

• Comfortable handling customer enquiries via live chat.

• Able to multitask and manage multiple customer enquiries efficiently.

• Good attention to detail and problem-solving skills.

Job Scope

• Handle customer enquiries through live chat in a professional and timely manner.

• Provide accurate information and assistance on insurance-related matters.

• Understand customer needs and provide appropriate solutions.

• Follow up on enquiries and ensure timely resolution.

• Record and update customer information accurately.

• Escalate complex issues to the relevant teams when required.

• Perform other ad-hoc customer service duties as assigned.
  

  Interested candidates please send in your resume to:

  Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

  EA License No: 99C4599