Customer Service Associate
Customer Service Associate | Ashley, PA | Straub Metal | Quarterly Incentive Program
What you will do:
Perform activities related to customer order entry and maintenance of customer files. Communicate with customers, suppliers and co-workers in a professional and courteous manner. Interact with personnel at all levels, suppliers and others required in the fulfillment of customer orders.
Responsibilities:
- Enters customer orders
- Coordinates processing of customer orders
- Maintains customer information in the computer database
- Maintains customer files in such a way as to meet the Quality Systems requirements
- Confirms completion and accuracy of orders
- Reviews and approves invoices directly related to customer orders
- Generates reports as needed on customer order and/or inventory activity
- Works with internal and external personnel to resolve nonconformance issues
- Performs Contract Review
- Coordinates logistics for orders and customer stock moves
- Reviews inventory supplies for contract customers and advises Sales of status.
- Meets with the Customer Service Manager & Sales Associate for order review.
- Meets with Sales Associates as needed to enhance inter department communication
- Initiates communication with customers to ensure customer satisfaction
- Completes additional tasks as assigned by the Customer Service Manage
Minimum Previous Experience:
- Prior Clerical Experience
- Prior Customer Service Experience
Minimum Additional Training:
- Basic computer skills
- Basic knowledge of Office software
- Basic office machine operation
Benefits:
- Employee Free Healthcare!
- HSA/FSA Accounts
- PTO offered IMMEDIATELY
- 401K Company Match
- Dental & Vision plans
- & more!