Customer Service Consultant
Company background
Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers, these includes Postpaid, Prepaid, and Broadband services to customers nationwide.
The company has invested heavily in its network infrastructure, and has built a high-speed, Fiber-Optic network that covers most of the major cities and towns in Malaysia.
Job Description:
Job responsibilities:
- Handling incoming calls and enquiries promptly from Postpaid customers accurately and professionally.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, account, promotion etc.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job requirements:
- Minimum must have SPM or Diploma
- Must have at least 1 year of related working experience
- Proficient in English.
- Willing to work in shift & rotation basis.
Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [email protected].
Consultant in charge of the role:
Gabriel Omar Soliano
Recruitment Consultant
WhatsApp no: +60 11-2120 9757