Customer Service Desk Representative

Customer Service Desk Representative

General Summary:

Reports to Front End Supervisor

Accountable for providing customer service, secretarial, clerical and administrative support with the purpose of ensuring that company’s front office is functioning in an effective and efficient manner.

Primary Responsibility:

Responsible for handling front office reception and administration duties, including greeting customers and guests and answering phones, handling company inquiries, and sorting and distributing mail.

Essential Functions:

• Handles all customers complaints or concerns
• Answers incoming telephone calls
• Schedules, cancels and confirms meetings
• Transmits and/or receives messages
• Processes payments
• Manages cash drawers for cashiers
• Manages daily cash flow
• Contacts various staff members to assist guests as needed
• Answers inquiries pertaining to Warehouse goods and services
• Performs other duties as assigned or requested