Customer Service Fraud Representative

Location: Wentzville, MO
Schedule: Monday-Friday, 1:00 PM-9:30 PM
Work Setting: Onsite
Compensation: Starting at $17.50 per hour

Protect Our Neighbors While Keeping Good Orders Moving.

Every order placed with etrailer represents a neighbor trusting us with their information and their purchase. As a Customer Service Fraud Representative, you'll help protect that trust by reviewing potentially fraudulent transactions, investigating concerns, and making thoughtful decisions about which orders move forward and which need to be stopped.

This role combines investigation, critical thinking, and customer service. You'll review high-risk orders, look for information that doesn't add up, communicate directly with neighbors when verification is needed, and make decisions that protect both our neighbors and etrailer—without unnecessarily delaying legitimate orders.

Good judgment matters.

Fraud isn't always obvious, and not every unusual order is fraudulent. Success in this role means knowing how to gather the right information, recognize patterns, protect confidential information, and make sound decisions even when the answer isn't immediately clear.

What You Will Do

• Review orders identified as high risk and investigate information that may indicate fraudulent activity.
• Contact neighbors when additional verification is needed, using professionalism and discretion while protecting confidential information.
• Evaluate available information and determine whether transactions should be approved, cancelled, or stopped before shipment.
• Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for our neighbors.
• Document decisions and maintain accurate records while managing a high volume of reviews and follow-up.
• Identify fraud patterns and emerging trends, sharing useful information that can help reduce future losses.
• Work independently, collaborate when another perspective is needed, and have some fun while helping protect our neighbors and the business.

What Makes Someone Successful in This Role

• You're naturally analytical and enjoy figuring out why something doesn't look quite right.
• You pay close attention to details while still being able to step back and consider the bigger picture.
• You're comfortable making decisions based on the information available and can explain the reasoning behind them.
• You stay organized and focused while managing multiple priorities in a fast-paced, high-volume environment.
• You communicate clearly and professionally, including during conversations that require discretion or involve sensitive information.
• You take ownership of your work, follow through, and are comfortable working independently without needing constant direction.
• Experience in fraud prevention, ecommerce, banking, payments, loss prevention, customer service, or another detail-oriented role is helpful, but strong judgment, curiosity, and a willingness to learn matter just as much.

Who This Role Is For

This role is a great fit for someone who likes investigating, recognizing patterns, and making decisions that have a real impact. You'll enjoy the work if you're the kind of person who notices when something seems off, wants to understand why, and doesn't automatically accept the first explanation.

You don't need to know everything about fraud on day one. You do need to be curious, thoughtful, comfortable making decisions, and motivated by getting the answer right. If that sounds like you, you'll have opportunities to build your knowledge and judgment while helping protect our neighbors and etrailer.

Benefits

etrailer offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and more.

You'll also receive hands-on training and ongoing support as you learn our systems, fraud indicators, processes, and approach to protecting our neighbors.

Ready to Join Our Team?

If you're looking for a role where critical thinking, attention to detail, and good judgment matter—and you like the idea of solving problems while protecting both our neighbors and the business—we'd love to hear from you.