Customer Service Executive
Responsibility:
- Serve as the first point of contact for Singapore-based customers via email and WhatsApp
- Process and manage orders from business clients (bulk orders, scheduled deliveries)
- Ensure order accuracy, pricing consistency, and proper documentation
- Handle product inquiries, lead time, pricing, and order-related enquiries
- Handle post-delivery issues such as goods exchange/return requests
- Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
- Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
- Process various backend documents to ensure order, picking and delivery accuracy
- Prepare customer quotations based on approved pricing and input from sales/commercial team
- Any other ad-hoc duties as assigned
Requirements
- Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
- Fluency in English (verbal and written) is required.
- Experience with Excel is required
- Experience with SAP is a plus
Work Arrangements
- Working Hours: Mon- Sat (half day), 5.5-day work week, 8am to 6pm
- Working Location: Tuas/One North
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843
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