Customer Service Intake Coordinator

JOB TITLE: Customer Service Intake Coordinator

EMPLOYER: Twelfth One, LLC dba Aspen Infusion

DEPARTMENT: Intake

REPORTS TO: Intake Manager

PAY RANGE: $21 - $23/h

SUMMARY: The Intake Coordinator is responsible for facilitating the onboarding of new patients.

DUTIES AND RESPONSIBILITIES:

Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner.
Retrieve and route incoming documentation to the appropriate department or individual(s) in the Company via phone, fax, or other electronic means.
Verify current coverage with third-party payers, and obtain authorizations as needed.
Maintain current coverage status information on an ongoing basis for existing patients.
Answer phone calls from new patients, providers, and referral sources.
Document all communication in the system, either from or regarding a patient.
Prepare and secure documentation for billing and authorization purposes.
Communicate with the billing department to ensure proper billing to insurance companies, contracts, other third-party payers, and patients for all products and services delivered.
Participate in surveys conducted by authorized inspection agencies.
Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
Participate in company committees when requested.
Participate in in-service education programs provided by the company.
Willingness to participate in an on-call rotation.
Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

See also