Customer Service International Voice Team Member-BPS
Handle inbound calls providing detailed information on visa requirements and application procedures
Assist customers with completing online visa application forms
Comprehend customers' queries / complaints / comments
Display empathy/ understanding of the issue/ concern towards the customer
Provide quick and effective resolution to customers' queries
Talks in a way the customer can understand
Is able to handle pressure situations and complaints of irate customers
Works accurately and with an eye for details
Is able to use automated information systems to analyze the customer's situation
- HSC / Graduate freshers can apply with zero experience
Minimum 6 months experience in Customer Service
Good English & French (B2 level) Communication Skills
Excellent real writing/verbal skills
Ensure adherence to daily activities assigned
Prefer having typing Speed +25 wpm with 90% accuracy
MS office knowledge mandatory
Basic computer knowledge
Language - French and English B1 - B2