Customer Service Lead

· Answer incoming calls and emails in an efficient professional manner

· Identify and resolve customer questions, concerns, and overall needs

· Assist asst. manager with scheduling needs

-Cash Handling

· Provide accurate answers and solutions to customer inquiries

· Address customer complaints in a compassionate and patient manner

· Redirect customers to appropriate teams and/or departments as needed

· Help sales team generate leads, identify potential leads and forward to sales reps

· Check voicemail inboxes and return calls in a timely manner

· Develop professional relationships with ongoing customers through excellent customer service.

· Follow-up with callers on complaint and/or question resolution status.

· Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.

· Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

· Follow company communication procedures, policies, and guidelines at all times.

· Perform each duty above with our customers’ satisfaction as the number one priority.

· Assist team members with any inquiries.

· Perform other duties as assigned.