Customer Service Manager
On-Site Customer Service Manager — Box Elder, South Dakota
Americas Mailbox · Full-Time · On-Site · $52,000–$59,000/year
Hey — we're looking for someone to lead our customer service team in Box Elder, and if you like helping people, coaching a small crew, and keeping a busy front office humming, this might be your thing.
We're Americas Mailbox. Based in South Dakota, we help customers with mail forwarding, vehicle registration, and our campground — so every day looks a little different. We're a tight-knit team, we keep things pretty down-to-earth, and we care a lot about giving people a genuinely good experience.
What you'd actually do
- Lead and coach the on-site customer service team (front desk, phones, email).
- Help customers with mail services, registration questions, campground needs, billing, and account stuff.
- Handle the tricky tickets that get escalated your way.
- Keep an eye on response times, follow-ups, and overall service quality.
- Train new hires and give regular feedback to the team.
- Work with our mailroom, accounting, vehicle registration, and campground folks to keep things running smoothly.
- Tweak our processes when something isn't working — and celebrate when it is.
Who tends to do well here
You're probably a fit if you:
- Like leading a team and seeing them grow
- Are calm and friendly, even when someone's frustrated on the other end of the line
- Keep your cool solving problems
- Stay organized without it becoming your whole personality
- Can juggle a few things at once and still hit deadlines
- Coach people honestly and kindly
- Follow through (you don't need reminding twice)
- Like working with other departments, not just staying in your lane
- Care about customers and the people on your team
What we need you to bring
- Experience managing or supervising a customer service / front-desk / office team.
- Comfort with escalated customer issues, conflict resolution, and a bit of service recovery.
- Solid writing and speaking skills.
- Comfort with email, spreadsheets, and basic office software.
- The ability to learn our services and explain them clearly (mail, vehicle reg, campground, etc.).
- You must be authorized to work in the U.S. We can't sponsor a visa for this one.
- we are an equal opportunity employer" line. Easy to add and helps with ATS/legal posture.
- Can handle physical requirement of standing at a front desk for long stretches
- Clearer application steps — right now is a vibe, not a link. Adding an email address, applicant portal URL, or "walk-ins welcome" line will get you more actual applicants.
Schedule
- Full-time, Monday–Friday, 9:00 AM–5:00 PM
- On-site at our Box Elder, South Dakota location.
Pay & Perks
- $52,000–$59,000/year, depending on experience.
- 401(k)
- Company-paid life insurance
- Dental and vision insurance
- Employee recognition + incentive programs
- Company events, BBQs, and team celebrations
- Real room to grow your career
- A supportive, family-feeling team (no, that part isn't a stock phrase — we actually do staff lunches and celebrate wins)
Why this role
You'll be the person our customers and your team both rely on. You'll have room to make things better, not just keep them running. And if building a great customer experience — with a team that likes coming to work — sounds like your kind of thing, we'd love to talk.
Interested? Apply right here — send your resume and a quick note about why this role caught your eye.