Customer Service Manager (Freight Forwarding)
Company Background: Freight Forwarding & Logistics Provider
Work Location: Senawang, Negeri Sembilan
Position Title: Customer Service Manager
Main Responsibilities
- Coordinate export shipment bookings with shipping lines, airlines, and logistics vendors
- Manage daily air freight and ocean freight operational activities
- Monitor shipment movement and ensure timely cargo delivery
- Follow up on booking confirmation, shipping schedules, and operational milestones
- Coordinate closely with warehouse teams, transporters, customs brokers, and customers
- Handle shipping documentation and operational data updates
- Support urgent shipment arrangements and customer escalation cases
- Maintain accurate operational records and billing-related information
- Prepare daily operational reports and shipment status updates
- Ensure compliance with company policies, customer requirements, and operational procedures
Job Requirements:
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 3–5 years of experience in freight forwarding, logistics operation, or customer service related roles
- Strong knowledge of export/import operation and freight forwarding processes
- Experience in handling air freight and ocean freight shipments
- Good communication and coordination skills with internal and external stakeholders
- Ability to work under pressure and manage urgent operational requirements
- Experience in handling manufacturing or contract logistics customers will be an added advantage.
Additional Information:
- Accommodation allowance is provided for candidate outside of Negeri Sembilan.
- Candidate may need to travel to Klang as and when required
Interested & qualified candidate may apply online or share your resume to:
Only shortlisted candidates will be notified