Customer Service Manager Part Time

Join our team as a part time Customer Service Manager. This position schedule includes closing shift a couple/few times a week (2-10:00pm); every other weekend and occasional holidays . The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Assist with training and development of cashiers and courtesy clerks
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements