CUSTOMER SERVICE OFFICER

We are seeking a highly organized and proactive Customer Service Officer to manage our e-commerce operations across platforms like Lazada, Shopee, and Shopify. If you have a knack for multitasking, customer service, and managing online orders, we want you as our team.

• Handle administrative tasks and provide excellent customer support

• Manage and process shift orders, returns and/or exchange efficiently on our online platforms
• Respond to customer inquiries and reply to messages promptly via phone, email, chat room in a professional manner.

• Carry out delivery of our full range of products as assigned;

• Coordinate with warehouse and logistics teams to ensure smooth operations

• Maintain customer records and assists with office operations to ensure smooth business functioning. Update database as required, data entry, documentation, and filling

• Ensure accurate and timely order fulfillment and delivery tracking. Arrange delivery route using company system

• Follow company policies and confidentiality guidelines

• Other ad-hoc tasks assigned

Requirements:

• Be independent in work and as part of a team.
• Proficient in MS Office (Word, Excel, Outlook, etc).
• Prior experience in administration or customer service is a plus.
• Familiar with CRM software is a plus.
• Patience and professionalism in handling customer concerns.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills for customer interaction.

Why Join Us?

• Collaborative and supportive working environment
• Opportunities for growth in the fast-growing e-commerce space
• Competitive salary and benefits package
• Lunch meal provided on weekdays.

🕒 Working Hours:

Mon - Fri (8:30 am - 6:00 pm)

Sat (8:30 am - 1:30 pm)