customer service officer

About our client:
Our client is a prominent player in the insurance industry, serving over 10 million customers across multiple rapidly growing insurance markets.

Benefits:

• 20 Days Annual Leave + 1 Day Birthday Leave
• Competitive Bonus (Target 2.5 months)
• Work-life balance
• Includes medical package (includes family)
• Exposure to customer services
• Convenient location near MTR
• Immediately available preferred

Responsibilities:

• Answer incoming calls promptly and professionally, providing effective solutions to inquiries and concerns regarding life and general insurance for customers and agents.
• Retain and enhance customer relationships by delivering exceptional service and addressing their needs.
• Perform other ad hoc duties to support the customer engagement team.

Requirements:

• Matriculated or above qualification.
• Minimum of 2 years of customer service experience.
• Possession of Paper I, II, III & V of IIQE and LOMA qualifications is highly regarded.
• Excellent communication skills, both verbal and written, in English and Chinese.
• Proficiency in Mandarin is a definite advantage.
• Strong problem-solving and active listening abilities to effectively understand and address customer needs.
• Attention to detail and organizational skills to maintain accurate records and follow processes efficiently.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. All information received will be kept in strict confidence and only for employment-related purposes.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."