Customer Service Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Customer Service Officer is responsible for delivering efficient and responsive customer service, with a strong focus on claims processing and payment. The role ensures full compliance with internal business processes (IBP) and regulatory due diligence requirements while maintaining accurate records and reports. The officer is also accountable for handling customer interactions and complaints in a compliant and professional manner, always ensuring adherence to organizational policies and service standards.

• Customer Service and claims payment.
• Abide by IBP and compliance due diligence requirements.
• Reporting / Record Keeping
• Compliant handling

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.