Customer Service Process Owner (9 month contract)

We are looking for a Customer Service Superuser to act as the key point of contact between the Customer Service team and system/implementation teams.

In this role, you will leverage your understanding of Customer Service processes to ensure they are correctly translated into system solutions (D365), supporting the team in adopting efficient and standardised ways of working.

Key Responsibilities

• Act as process owner for Customer Service, ensuring processes are clear, consistent, and effective
• Work closely with the implementation team to translate business needs of the Customer Service Team into system implementation
• Support the team with system-related queries and continuous improvement ideas
• Help ensure processes enable the team to deliver strong customer service and meet KPIs
• Provide basic guidance and support to users on system and process changes

• Experience in Customer Service with strong process understanding
• Fluency in English; knowledge of Dutch or German will be considered a plus
• Good communication skills and ability to work with different stakeholders
• Comfortable using systems (D365 or AX is a plus)
• Structured, detail-oriented, and proactive mindset