Customer Service & Relocation Coordinator

Job Description

Handle telephone and email enquiries (inbound & outbound).
Coordinate local and international relocation activities from start to completion.
Liaise with clients, Sales, Operations, Warehouse and overseas/destination agents.
Prepare costing, quotations, job documents, invoices and related correspondence.
Arrange inbound/outbound shipments and prepare relevant shipping documentation.
Update job information and records in the company system.
Monitor job/shipment progress and follow up on outstanding matters.
Ensure proper documentation and closure of completed job files.
Ensure compliance with ISO 9001:2015, FIDI and company procedures.
Perform other ad-hoc duties related to relocation and shipping matters.

Requirements

Minimum GCE N/O Level or equivalent.
At least 2 years of relevant working experience.
Experience in household goods relocation, freight forwarding, logistics or shipping is an added advantage.
Good spoken and written English.
Proficient in Microsoft Office.
Good communication and coordination skills.
Detail-oriented, organised and able to work independently.
Able to multitask and meet deadlines.

See also