Customer Service Rep
Core Focus:
The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.
Role and Responsibilities:
- Managing customer accounts
- Handling a large number of phone calls
- Maintaining relationships with carriers and customers
- Scheduling shipments
- Providing input and completing freight bills
- Assisting with communication with carriers when issues arise
- Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
- Documenting special service requirements of customers and warehouses
- Managing unplanned accessorial charge issues related to the customer and related warehouses
- Representing the customer when working with contracted carriers
- Tracking on time pickups and deliveries
- Entering loads and appointments in the WMS
- Setting pick up and delivery appointments with warehouses
- Tracking loads and monitoring delivery
- Scheduling appointments
- Notifying customers of any issues, excess charge, and excess charge billing
Required Experience
- A high school diploma
- 1-2 years of customer service experience
- Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
- Ability to calculate in all units of measure
- Ability to apply common sense understanding to instructions
- Ability to deal with problems involving several concrete variables
Preferred Skills:
- Strong customer service skills and ability to engage with the customer.
- Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
- Data entry and analysis. Excellent attention to detail.
- Strong judgment and decision-making skills.
- Ability to multi-task and be adaptable to change.
- Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.
Location:
8 hour shift
Monday – Friday
7:00AM – 4:00PM