Customer Service / Reporting Executive

Job Description & Requirements

📢 WE’RE HIRING: CUSTOMER SERVICE / REPORTING EXECUTIVE

Join Team AutoPro 🚘

Looking for a stable job with good career prospect & advancement?

Team AutoPro is looking for 1x Full-Time Customer Service / Reporting Executive to join our team.
No experience? No problem. Full training will be provided.
What matters most is that you are responsible, willing to learn, comfortable with computers, and able to communicate well.

Responsibilities

• Assist clients with accident reporting, inquiries, appointment scheduling, and post-accident support to ensure smooth service delivery
• Coordinate repair work updates and schedules with clients to maintain clear communication and satisfaction
• Liaise with insurance companies to arrange survey schedules and facilitate claims processing
• Collaborate with internal teams to address customer needs promptly and efficiently
• Maintain accurate customer records and conduct timely follow-ups to enhance customer experience
• File accident reports promptly and prepare necessary notices for insurance companies to support claims
• Manage email correspondence and update the client database to ensure information accuracy
• Perform assigned administrative duties to support daily operations and customer service functions
• Apply strong attention to detail and a customer-first attitude in all interactions and tasks
• Multitask effectively in a dynamic, fast-paced environment to meet operational demands
• Use MS Office proficiently to complete administrative and communication tasks

✅ Required competencies

• Good written and spoken English
• Fluency in Mandarin to assist Mandarin-speaking clients is a bonus
• Good PC/computer knowledge is very important
• Comfortable with Microsoft Office, email and online systems
• Careful and detail-oriented
• Able to type and enter information accurately
• Responsible, organised and dependable
• Able to work independently after training
• Positive attitude and willing to learn
• Comfortable working in a fast-paced environment
• Ability to handle several tasks and priorities at the same time

Other Information

• Salary up to $3,500, based on attitude, experience, and qualifications
• 5.5-Day Work week (Early knock-off on Saturdays). Possibility of 5-Day or alternate Saturday off per month upon confirmation
• Career growth opportunities prioritizing attitude and professional development
• Learn more about us: www.teamauto.sg