Customer Service Representative
Position Summary: Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Monday thru Friday; Starting at $30-32, DOE.
Key Competencies
- Building Collaborative Relationships
- Innovation / Creativity
- Adaptability
- Developing Self & Others
Principal Accountabilities & Deliverables
- Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information
- Coordinate orders with operations and sales as needed
- Assist customers with any issues regarding orders
- Communicate order information and status to appropriate Account Managers for their customers
- Issue vendor debit/credit memos as needed to correct receiving discrepancies
- Process all billing and invoicing to customers
- Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.
- Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories
- Maintain on-going product knowledge
- Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.