Customer Service Representative

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges. This position requires onsite reporting 5 days a week.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance over the phone or email.
• Identify and determine the best solution based on the issue and details provided by customers.
• Walk the customer through billing types, charges and rates.
• Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
• Provide accurate information on billing types, charges, rates and municipal requirements.
• Notate events and problems and their resolution.