Customer Service Representative (Dedicated)

Job SummaryThe Customer Service Representative (Dedicated) is responsible for updating active shipment
information in the dispatch system, communicating load status to customers and internal teams, and
resolving shipment issues. This role supports operational efficiency by maintaining accurate load
tracking, providing timely updates, and ensuring high-quality customer service at a dedicated customer
location.
Essential Job Functions• Keep the daily yard check updated throughout the day using Excel
• Coordinate yard moves with Cummins personnel
• Accurately process and update load status in the TMW dispatch system
• Manage incoming customer orders and input them into the system
• Communicate transportation information clearly using correct industry terminology
• Interpret and act on carrier tracing reports
• Update customers regularly on ETA status and any shipment issues
• Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
• Identify and escalate potential issues to sales representatives and management