Customer Service Representative

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

What you'll be doing – The Role:

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

• Starting hourly rate of $20.00
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays