Customer Service Representative

At Links Insurance Services, we look for the best and brightest talent to join our team of professionals. We are united by a common purpose: delivering exceptional service to our clients.

The Customer Service Representative is responsible for handling a variety of customer inquiries, resolving service concerns, and documenting customer requests.

Responsibilities:

• Resolve issues that do not require an agent’s license and refer others to the appropriate departments.
• Complete customer transactional requests as provided by the caller.
• Use probing questions and active listening to understand customer issues, demonstrating interest, compassion, and empathy.
• Accurately process changes to customer policies based on the information provided, and identify situations that require transfer to a licensed representative.
• Verify coverage for customers and provide proof of insurance documentation.
• Acknowledge and direct customer requests for additional products or services to the appropriate licensed representative.
• Ensure first-call resolution and customer satisfaction for all handled transactions.
• Manage requests related to customer documentation and clearly explain details, including any required follow-up actions on the customer’s part.