Customer Service Representative

This position is fully REMOTE! Applicants must reside in TEXAS.

What to know about working here:

At Gandy Ink, we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outsid
e of the company. We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm. We develop relationships between staff, vendors, and customers based on trust and respect while fostering a culture of continuous improvement within each department. We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.

Benefits

• 401K with up to 4% Match
• Medical, Dental, Vision, Life, Short and Long Term Disability
• Generous Vacation and PTO plan
• Annual employee recognition and rewards
• Growth opportunities

Job Summary:

Acts as liaison between customer, sales and/or production departments. Receives customer print inquiries concerning prospective, current, and past orders. Maintains daily update of production schedule and keeps customer informed about status of their job.

Essential Job Functions:

• Interacts with customers by phone, online chat, email or in person about printing requirements and collects production print specifications for printing job.
• Fills out pre-production order specification information, detailing parameters of print job.
• Coordinates the preparation of all written quotes and proposals.
• Maintains daily update of production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes and complaints.
• Keeps salesperson informed about job status and problems.
• Provides customer with shipment confirmation.
• Maintains cleanliness of work area and equipment.
• Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws.
• Other duties as assigned