Customer Service Representative I
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
SCHEDULE
Monday-Friday: 8am-4:30pm
No weekends or holidays observed by IU Health
WORK LOCATION
Carmel Hospital-Professional Building
KEY RESPONSIBILITIES
Provides patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
- Responds to patient/customer inquiries via phone and email in a timely and professional manner.
- Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborates with other departments for issue resolutions as necessary.
- Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
- Processes orders, exchanges, and other service requests.
- Maintains professionalism and a positive attitude in all patient/customer interactions.
REQUIREMENTS
- High School Diploma/GED is required.
- Requires 0-3 years of relevant experience.
- Requires proficiency in Microsoft Office.
- Requires the ability to manage time effectively in a fast-paced environment.