Customer Service Representative (Job ID: KATBEN1)
IMPORTANT - Watch this quick Loom video on how to get hired:
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
- PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
JOB TITLE | Customer Service Representative |
JOB ID | KATBEN1 |
INDUSTRY | Supplier of Dinnerware / Chinaware |
LOCATION | Philippines |
JOB STATUS | Full Time |
WORK SCHEDULE | Monday to Friday, 6:00am to 3:00pm (PST) (42.5 hours per week) |
SALARY | $5 to $7 per hour |
TARGET START DATE | ASAP |
ROLE OVERVIEW |
About the Client:
Our client is a premier chinaware import and wholesale company based in California. As one of the leading chinaware providers in the United States, we serve world-famous cruise lines, upscale restaurants, hotels, casinos, and healthcare facilities. Our products are renowned across the industry for outstanding quality, first-class innovation, cutting-edge design, and exceptional value.
About the Role:
We are seeking a reliable, customer-focused Virtual Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional support, managing order entries, and ensuring a seamless experience for our valued business clients.
The ideal candidate possesses a strong problem-solving mindset, exceptional English communication skills, high attention to detail, and the ability to multi-task in a fast-paced environment.
Key Responsibilities
Order Processing & Account Support
- Process daily sales order entries, changes, and returns accurately in accordance with company policies and procedures.
- Provide appropriate information regarding product availability, specifications, pricing, and order status.
- Work closely with the Credit Department to resolve disputed credit items and billing questions.
- Partner with internal sales and management teams to meet customer expectations and remain updated on new products, policies, and services.
Customer Communication & Support
- Handle incoming customer service calls and queries in a warm, professional, and friendly manner.
- Actively listen to customer needs, address concerns with patience, and provide effective solutions.
- Listen to, document, and help resolve conflicts or complex client inquiries promptly.
- Identify and document recurring queries or patterns that may indicate larger product/service issues for management review.
Qualifications & Skills
Experience & Background
- Education: High School Diploma required; Bachelor’s degree is a plus.
- Experience: 3–5 years of customer service experience preferred (prior experience with corporate phone systems is a strong asset).
- Software: Proficiency in Microsoft Office Suite; experience with major ERP systems and 3PL software is highly desirable.
Skills & Competencies
- Language: Fluent English communication skills (written and spoken) are required.
- Bonus Language Skills: Fluency in Spanish, Cantonese, or Mandarin is an added advantage.
- Exceptional phone etiquette, patience, and composure when handling irate or confused customers.
- Strong organizational, workload management, and multi-tasking abilities.
Work Environment & Technical Requirements
- Work Setup: Must have a reliable desktop computer or laptop capable of handling daily operations.
- Connectivity: A stable, high-speed internet connection with a dedicated, quiet home workspace.
- Schedule: Must be willing to work U.S. Pacific Time (PT) business hours and observe U.S. public holidays. Training and tutorials will be provided upon hire.
Holidays: Follows U.S. Calendar & Public Holidays
The employee will be expected to follow the company's Employee Handbook and all applicable company policies and procedures.